Raghu Jagannathan – Professional Canvas

Raghu Jagannathan

Technology Leader & Visionary

I am a technology leader committed to building exceptional products and high-performing teams. My passion lies in transforming complex challenges into elegant, profitable, and user-centric solutions.

Core Skills

Leadership Skills

• Technology Strategy & Vision
• Product Management
• PMO Management
• Change Management

Technical Expertise

• Full Stack Development
• CI/CD & DevOps
• Data Analytics & Monitoring
• Cybersecurity

Business Acumen

• Budgetary Oversight/P&L
• PMO Management
• Vendor & Contract Management
• Financial Regulations

Awards & Recognition

🏆

PayPal PAT Award

6 Times

🌟

Meteor Shower Award

Best Manager – 2012

🎖️

PayPalian Award

2010

🏅

Verizon Key Contributor

2007

Selected Projects

Omnichannel Mobile App Solution

Managed the end-to-end design and development of a multi-currency travel card mobile app. This solution incorporated a comprehensive loyalty and rewards system and featured 16 integrations with rigorous data regulations, including UPI and FEMA. This project demonstrates my ability to lead complex, user-centric product initiatives from concept to launch.

Product Management
Integrations
Compliance

Operational Efficiency Improvement

Identified critical inefficiencies in a batch processing workflow and led the initiative to establish real-time monitoring systems. This strategic change resulted in an 80% faster processing and significantly improved data accuracy for the financial operations team, showcasing my expertise in process optimization and driving tangible business value.

Process Improvement
Data Analytics
Financial Operations

Global Shipping Program

Coordinated the successful execution of the Global Shipping program. This involved aligning the delivery efforts of 7 functional teams across 4 organizations, fostering a more efficient project management approach that improved release coordination by 25%. This project highlights my capability in large-scale, cross-functional leadership.

Collaboration
Program Management
Cross-functional

Data-Driven UX Enhancement

Led a cross-functional review of Decline reports and developed actionable insights through A/B testing at User Experience Labs. The changes resulted in a 5% improvement in customer satisfaction. This demonstrates my ability to use data analytics to drive product and user experience improvements.

User Experience
A/B Testing
Data Analysis

Career Journey

Head of Customer Implementation

PagoNxt India (Aug 2021 – Nov 2024)

Reduced implementation time by 20% through feasibility assessments.
Grew product delivery teams, aligning capacity with product roadmap.
Introduced Agile metrics, resulting in 30% faster delivery.

Feasibility Assessments
Team Growth
Agile Metrics

Head of Technology & Project Delivery

Wirecard India (Aug 2017 – Jan 2021)

Orchestrated the transition to a Global ODC model, improving delivery contributions by 15%.
Managed development of a multi-currency travel card app with 16 integrations.
Decreased vulnerability reports by 25% through secure software workshops.

Global ODC
Integrations
Cybersecurity

Product Development Manager

PayPal India (Jun 2011 – May 2017)

Enhanced migration time by 20% using Grafana-based analytics.
Established real-time monitoring for 80% faster processing and data accuracy.
Restructured team and budget, leading to technology change.

Data Analytics
Real-time Monitoring
Budget Management

Arambhin

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